Cognizant, a global IT consulting firm, has won a five-year contract to help sportswear retailer Nike transform and support its technology operations.
Nike, which has more than 70,000 employees across 40+ countries, will under the new agreement consolidate several IT support functions with Cognizant.
The Teaneck, NJ-based consultancy will address technical support needs for customers and employees, covering the areas of multilingual IT customer service, deskside and dispatch support, and application and infrastructure support.
Cognizant will deliver onsite and remote support for employee hardware issues (laptops, smartphones, etc.) as well as level 1 and 2 support in engineering and backend solutions for Nike’s enterprise-wide applications – including Nike.com, mobile apps, and software.
The five-year agreement builds upon a 14-year history of collaboration between the two companies. Cognizant did not provide a financial value for the services contract.
"We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering," said Sushant Warikoo, head of Cognizant's retail industry business unit. "By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike's business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all."
Cognizant is expected to deliver several key capabilities at Nike over the duration of the contract, including new self-services capabilities, improved service productivity, and cost savings.
The consulting firm’s retail practice has offerings across digital merchandising solutions, order management systems, store operations, supply chain, omnichannel, and retail enterprise services.
Cognizant has 355,300 employees globally and $19.4 billion in annual revenue.
Sourced from Consulting.us