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Viewing entries tagged
Customer Experience
Capgemini today announced that it has been ranked a ‘Leader’ in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022, ranking highest in the strategy category. Forrester evaluated 14 of the most significant customer experience (CX) strategy consulting providers according to a comprehensive 28-point criteria that is based on current offering, market presence, and strategy.
Boston Consulting Group (BCG) was named a Leader in Customer Experience (CX) Strategy Consulting Practices in a new report by Forrester Research, an independent research firm. The report, titled The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022, said BCG “…differentiates with a framework that fuels CX transformation.”
Bain & Company has launched NPSx, a customer experience training and certification program based on the firm’s Net Promoter Score and Net Promoter System.
SAP SE has announced that the UK’s third-largest supermarket chain, Asda, has expanded its strategic partnership by choosing RISE with SAP S/4HANA on Microsoft Azure as the Digital Core for its future platform, supported by SAP Business Technology Platform and SAP Ariba solutions to digitalise procurement operations.
SAP is welcoming a former Salesforce executive to drive product development for its customer experience (CX) portfolio.
